FAQ

FREQUENTLY ASKED QUESTIONS

What are your prices?

We have competitive price although our prices are subject to change depending on supply and other market factors. We will send you a quotation after your company contact us for further information.

Can you supply the relevant documentation?

Yes, we can provide most documentation including Certificates of Analysis / Conformance; Insurance; Origin, and other export documents where required.

What is the average lead time?

Our Average lead time usually about 60 days however please contact us for details and the lead time can be move up according to the projects urgency .

What kinds of payment methods do you accept?

Usually, we accept part downpayment and the rest before shipment, but for details, please contact our capable sales engineer for assistance.

What is the product warranty?

12 month after installation, but within 15 months after delivery.

Do you guarantee safe and secure delivery of products?

Yes, we always use high-quality export packaging. Specialist packaging and non-standard packing requirements may incur an additional charge.